About Us > FAQ

Frequently Asked Questions

frequently asked questions

Have a question? We're here to help.

New Horizons Learning Group is happy to answer any questions you have regarding courses, schedules, purchases and more.

Below is a list of our frequently asked questions. If your question is not below, please complete our Contact Form or call us.

  1. How do I enroll in a class?
    You have two convenient options. First, you can purchase training directly on our website. Once you have found the class you are interested in, select "Add to Cart". You will be taken to the Shopping Cart page to review your selections. When you are ready, click "Purchase" to continue to the login page. Once you are logged in, complete the form to submit your purchase.
  2. Can I request a course that is not on your schedule or available when I need it?
    Yes. If you need a course that is not currently on our schedule or available at the right time, we will work with you to find the right solution. To get started, complete our Contact Form or call us at 888-825-6684.
  3. What type of payments are accepted?
    We accept Visa, American Express, Master Card, Pre-Paid Training Coupons, Invoice/ Purchase Orders, Checks, Club Memberships, Microsoft Software Assurance Training Vouchers or Cisco Learning Credits.
  4. When will my credit card be charged?
    Your credit card will not be charged until your order has been confirmed.
  5. When will my class enrollment be confirmed?
    After submitting your purchase online you will receive an email confirming your order submission; this is not your enrollment confirmation. Once we review your order and confirm course availability, you will receive a second email with a transaction code confirming your enrollment. Please note that we will not charge your credit card until your enrollment is confirmed. Please allow up to 24 hours for a confirmation.
  6. How do I change or cancel an online purchase?
    If you need to change or cancel an online purchase, call the center directly to speak to a New Horizons representative. We are happy to make any changes or cancellations in accordance with our Cancellation and Refund Policy.
  7. How do I check the status of my online order?
    To check the status of your online order, log in to "My Account" and click on "Purchases." Each purchase will either have a status of Pending or Confirmed.