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Communications & Interpersonal Training

Unlike technical skills and certifications, communication and interpersonal training from New Horizons focuses on developing your soft skills. Human behavior doesn't change with software patches, and mastering these key communication skills will provide lasting value to your career and organization.

Workplace Fundamentals

Workplace Fundamentals from New Horizons combine soft skills, communication and social intelligence, compliance, attention to detail, time management and more skills that help your team excel in their roles. These 1-day Soft Skills training courses from New Horizons Learning Group are a cost-effective solution for developing the skills your employees need to be successful in a challenging climate. Our world-class instructors deliver training on topics such as Interpersonal Communication, Business Writing, Effective Time Management and so much more.


Business Etiquette

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, & much more.

Business Writing

This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.

Communication Strategies

In this course students will understand the different methods of communication and how to make the most of each of them.

Negotiation Skills

This course will give participants an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.

Excellence in Service - Advanced

In this course, learn how to develop and monitor service standards to support exceptional customer service; build customer service teams; understand your customers and how they measure service; and how to develop customer loyalty with your customers.

Conflict Resolution

Participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. If left unchecked or not resolved it can lead to lost production, absences, attrition, and even lawsuits.

Creative Problem Solving

This course will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, & analyzing data will be covered during class.

Email Etiquette

In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages.

Grammar Essentials

In this course, students will review the rules of grammar, identify common grammar errors, and refine their business writing style.

Interpersonal Skills

In this course, students will be shown how to apply advanced verbal and written communication techniques in the workplace.

Presentation Skills

In this course, students will learn active listening skills to facilitate the exchange of ideas in meetings and presentations. They will also organize your ideas to create coherent and convincing oral presentations.

Project Communications and Stakeholder Management

This course focuses on both improving the efficiency and effectiveness of all project-related communications, from initial planning through closure.

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Advanced Workshops

The Personal and Professional Development Advanced Workshops from New Horizons are 2-3 day workshops that will help strengthen crucial skills throughout your entire professional career, from team member to executive leader. 

Each of the Advanced Workshops include a suite of post-class reinforcement materials (ebooks, Quick Videos, Tools & Templates, On Demand Courses, Team Assessments, Personal Assessments) that are unique to each title. All e-assets, such as books and videos, come with 1-year access.


Click the icon to view detailed course outline.

Communicating Across Your Organization  

The success of leaders is rooted in the effectiveness of their teams, as well as savvy communication with colleagues. Guiding and empowering others and creating collaboration is essential. In this course, you will learn to build trust and commitment, motivating others through respectful and authentic interactions.  Learn more by watching this free Communicating Across Your Organization Webinar now.

Constructive Conflict Management  

Conflict is inevitable. The ability to govern disputes and even avoid them altogether is vital. In this course, you will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes.  Learn more by watching this free Constructive Conflict Management Webinar now.

Developing Successful Interpersonal Skills  

Respectfully engaging with others can enhance or inhibit workflow and be the difference between the success or failure of a project or an entire organization. This course will prepare you for the collaborative situations inherent in every facet of business, whether working with colleagues, partners, vendors, or clients. Learn more by watching this free Developing Successful Interpersonal Skills Webinar now.

Mastering Positive Assertiveness  

Whether addressing behavioral issues or directing a meeting, it is important that you be properly self-confident and emphatic, while maintaining positive work relationships. In this course, you will discover the best techniques to be properly assertive, and what are the ideal approaches in differing situations.  Learn more by watching this free Mastering Positive Assertiveness Webinar now.

Navigating The Modern Workforce - Diversity, Culture, Generations  

Team members are bringing new experiences, expertise, and viewpoints to the workforce; and constant change is the new normal. An astute leader can take advantage of these skills and perspectives while maximizing productivity and fostering employee buy-in.  Learn more by watching this free Navigating the Modern Workforce Webinar now.

Providing Outstanding Customer Service  

How do you provide excellent customer service and stand out from the crowd? This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.  Learn more by watching this free Providing Outstanding Customer Service Webinar now.

Strategic Negotiation Skills  

In this course, you will learn the essential strategies and techniques needed to guide negotiations from opening discussions through to a positive result. With discussion and hands-on training, you will leave with practical solutions to negotiating effectively.

The Art of Effective Presentations  

Whether speaking publicly or to a private group, the ability to deliver a great presentation means efficiently and effectively conveying your message. In this course, you will learn strategies to master your speaking skills, confidently stand before a group, and deliver your message.  Learn more by watching this free Art of Effective Presentations Webinar now.

Writing for the Business Professional  

From informal memos to detailed reports, writing skills are essential for effectively communicating with colleagues and those outside of your organization. Subtle elements, such as the tone that you use, can have a significant impact on the way that your ideas are received and the persuasiveness of your arguments.

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Communication & Interpersonal Courses

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What Our Students Say

  • 79% of IT Professionals improved productivity from their training at New Horizons
  • 89% returned to New Horizons to further their skills
  • 90% of IT Professionals recommend New Horizons
  • 91% felt New Horizons content prepared them for certification
  • 92% took additional courses with New Horizons because of Instructor Quality
  • 98% would recommend New Horizons to others
  • 100% have increased their job security by taking a course

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Upcoming Popular Communication & Interpersonal Training Courses


Course Starts Location Price
The Art of Effective Presentations 9/18/2019 Online LIVE - Remote Learning (Pacific Time)
The Art of Effective Presentations 9/18/2019 HDL - All Locations (Pacific Time)
The Art of Effective Presentations 12/18/2019 Online LIVE - Remote Learning (Pacific Time)
The Art of Effective Presentations 12/18/2019 HDL - All Locations (Pacific Time)
The Art of Effective Presentations 2/26/2020 Online LIVE - Remote Learning (Pacific Time)
Mastering Positive Assertiveness 10/14/2019 Online LIVE - Remote Learning (Pacific Time)
Mastering Positive Assertiveness 10/14/2019 HDL - All Locations (Pacific Time)
Mastering Positive Assertiveness 11/04/2019 Online LIVE - Remote Learning (Pacific Time)
Mastering Positive Assertiveness 11/04/2019 HDL - All Locations (Pacific Time)
Mastering Positive Assertiveness 12/19/2019 Online LIVE - Remote Learning (Pacific Time)
Navigating The Modern Workforce - Diversity, Culture, Generations 10/28/2019 Online LIVE - Remote Learning (Pacific Time)
Navigating The Modern Workforce - Diversity, Culture, Generations 10/28/2019 HDL - All Locations (Pacific Time)
Navigating The Modern Workforce - Diversity, Culture, Generations 3/09/2020 Online LIVE - Remote Learning (Pacific Time)
Navigating The Modern Workforce - Diversity, Culture, Generations 3/09/2020 HDL - All Locations (Pacific Time)

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What Our Students Say About Leadership & Development Training and Certifications

"In all the correspondence, training and support I’ve had from New Horizons, I highly recommend their services to any individual or company seeking personal or professional development. Some courses I’ve completed include Managerial Leadership, Excel 2010 Part 1-3 and Lean Six Sigma Green Belt Boot Camp. I’ve taken these courses in their Online Live mode, greatly appreciated, as well as at their clean and comfortable Anaheim location. Each course was taught by an expert in the field who provided insight to real-life challenges and brought energy and relevance to the topics. This, along with instructors’ concise and relatable content, has helped me apply my training in my daily duties as a project manager."

Vivian Moon
Project Manager
Douglas Steel Supply

"New Horizons offers a wide range of classes, both technical computer courses, and business and soft skills meet most of my needs. Every class and instructor I have booked through New Horizons has been well received and positively reviewed. I am a one-person training department supporting over 500 employees, and my relationship with New Horizons makes my job easier. They take care of so much of the paperwork and logistics that I am free to focus on my many other duties."

Melissa Campbell
Training Administrator
Teledyne Controls