Microsoft Dynamics CRM Training

About Microsoft Dynamics CRM

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Microsoft Dynamics CRM is a customer relationship management (CRM) platform that helps businesses increase the productivity of sales teams and effectiveness of marketing strategies by focusing on social insights, business intelligence, and campaign management. 

The Microsoft Dynamics CRM platform can be deployed for cloud solutions, used with an on-site network, or in combination of the two. Using mobile CRM applications for your business allows you to quickly and efficiently manage existing and developing customer relationships on your mobile devices. In addition to relationship management, mobile apps also give you the tools you need for seamless integration with your social media strategy. 

Why should I consider Microsoft Dynamics CRM training for my organization?

Enrolling in Microsoft Dynamics CRM training at New Horizons will enable you to improve your existing system and processes so you can leverage the customer information you have to achieve your business goals. From courses that serve as an introduction to CRM, to learning how to customize your Dynamics CRM to meet your business needs, New Horizons has the courses you are looking for.

Should I consider Microsoft Dynamics Certifications?

Microsoft Dynamics CRM certification services allow you to demonstrate your knowledge and expertise when it comes to the management of your CRM solution. Courses help you gain a better understanding of how to install, deploy, configure, and maintain your organization’s CRM to the benefit of your sales, marketing, and customer service teams. Obtaining this certification is a valuable step in advancing your career and gives you the opportunity to further your skills and solidify your status as an IT expert in your industry.

Learn more about the courses New Horizons offers for Microsoft Dynamics CRM certification by clicking through the course titles on the right of this page. For any questions you have or to sign up for a course, please contact us.

Dynamics 365 Certifications

Microsoft has recently introduced Role-Based certifications for Microsoft Dynamics CRM. Role-based certifications are based on specific job roles and the skills required to perform day-to-day activities, rather than just broad coverage of Microsoft product features and services. Learn more about the value of role-based training and certification.

There are four primary certifications for Dynamics 365 targed towards customer engagment.

Dynamics 365 for Sales Functional Consultant Associate

Microsoft Dynamics 365 for Sales Functional Consultants implement solutions that anticipate and plan customer connections, manage deals through processing and closing, and accelerate sales team performance using data analytics.There are two exams necessary to obtain this certification. 

  • Exam: MB-200 - Dynamics 365 Customer Engagement Core
  • Exam: MB-210 - Dynamics 365 for Sales
Course Length Price
MB-200: Dynamics 365 Customer Engagement Core 5 Days $2,825
MB-210T01: Dynamics 365 for Customer Engagement for Sales 1 Day $595
OR,  break down the training to just the days you need.     
2 Days
1 Day
1 Day
2 Days
$1,190
$595
$595
$1,190

Dynamics 365 for Customer Service Functional Consultant Associate

Microsoft Dynamics 365 for Customer Service Functional Consultants build CX solutions that are fast, agile, and leverage AI to drive actionable insights that anticipate customer needs. There are two exams necessary to obtain this certification. 

  • Exam: MB-200 - Dynamics 365 Customer Engagement Core
  • Exam: MB-230 - Dynamics 365 for Customer Service
Course Length Price
MB-200 Dynamics 365 Customer Engagement Core 5 Days $2,825
MB-230T01 Dynamics 365 for Customer Engagement for Customer Service 1 Day $595
OR,  break down the training to just the days you need.     
2 Days
1 Day
1 Day
2 Days
$1,190
$595
$595
$1,190

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Microsoft Dynamics CRM Courses

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What Our Students Say

  • 79% of IT Professionals improved productivity from their training at New Horizons
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Redeem SATV's for Microsoft 365 Training

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As a leading Microsoft technical training partner, New Horizons is an ideal place to redeem your Microsoft Software Assurance Training Vouchers (SATVs). Our team is ready to find the right solution for you and provide your employees with world-class training on the latest Microsoft technologies. 

Microsoft is updating Software Assurance Training Vouchers beginning in February 2020 to ensure Software Assurance stays relevant and useful to customers.Microsoft is investing in new ways to help organizations deploy, train, and get support for the products and services they buy. Because those new ways overlap with some dated and underused Software Assurance benefits, and the redemption process for some benefits are cumbersome and outdated, Microsoft is retiring those overlapping and outdated benefits. 

Learn More About Using SATVs for Microsoft 365 Training

Find a Microsoft Dynamic 365 Training Location Near You

Ready to become a Dynamics CRM certified professional? Looking to advance your career or start a new one? New Horizons Learning Group provides a clear learning path and training for professionals looking to master Dynamics CRM. New Horizons Learning Group has 11 convenient locations in major west coast and southwestern cities. Each of our facilities are equipped with state-of-the-art technology and well versed instructors. Most of our courses can be taken in person or online. We provide hosted long distance courses, online live, dedicated and onsite training for groups, instructor led courses, and even custom courses. Find one of our convenient locations near you and start learning today:

ARIZONA
CALIFORNIA
NEVADA
UTAH

Upcoming Popular Dynamics Classes


Course Starts Location Price
MB-200 Dynamics 365 Customer Engagement Core 12/09/2019 Online LIVE - Remote Learning (Pacific Time)
MB-200 Dynamics 365 Customer Engagement Core 12/09/2019 HDL - All Locations (Pacific Time)
MB-200 Dynamics 365 Customer Engagement Core 2/10/2020 Online LIVE - Remote Learning (Pacific Time)
MB-200 Dynamics 365 Customer Engagement Core 2/10/2020 HDL - All Locations (Pacific Time)
MB-200 Dynamics 365 Customer Engagement Core 4/13/2020 Online LIVE - Remote Learning (Pacific Time)
MB-200T01 Dynamics 365 - Power Platform Applications 12/09/2019 Online LIVE - Remote Learning (Pacific Time)
MB-200T01 Dynamics 365 - Power Platform Applications 12/09/2019 HDL - All Locations (Pacific Time)
MB-230T01 Dynamics 365 for customer engagement for Customer Service 1/14/2020 Online LIVE - Remote Learning (Pacific Time)
MB-230T01 Dynamics 365 for customer engagement for Customer Service 1/14/2020 HDL - All Locations (Pacific Time)
MB-230T01 Dynamics 365 for customer engagement for Customer Service 3/17/2020 Online LIVE - Remote Learning (Pacific Time)
MB-230T01 Dynamics 365 for customer engagement for Customer Service 3/17/2020 HDL - All Locations (Pacific Time)
MB-230T01 Dynamics 365 for customer engagement for Customer Service 6/23/2020 Online LIVE - Remote Learning (Pacific Time)
MB-210T01 Dynamics 365 for customer engagement for Sales 1/13/2020 Online LIVE - Remote Learning (Pacific Time)
MB-210T01 Dynamics 365 for customer engagement for Sales 1/13/2020 HDL - All Locations (Pacific Time)
MB-210T01 Dynamics 365 for customer engagement for Sales 3/16/2020 Online LIVE - Remote Learning (Pacific Time)
MB-210T01 Dynamics 365 for customer engagement for Sales 3/16/2020 HDL - All Locations (Pacific Time)
MB-210T01 Dynamics 365 for customer engagement for Sales 6/22/2020 Online LIVE - Remote Learning (Pacific Time)

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