ITIL is the most widely accepted and trusted approach to IT service management in the world, providing a cohesive set of global best practices, drawn from the public and private sectors internationally. ITIL enables utilization of leading edge IT capabilities to provide world class services and maximize value.
What is ITIL?
ITIL (IT Infrastructure Library) is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the organization IT supports. There are five core volumes, each covering a different ITSM lifecycle stage. ITIL describes processes, procedures, tasks, and checklists which are not organization-specific nor technology-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure.
ITIL is managed by AXELOS, and is part of their Best Practice Solutions portfolio, which are designed to help organizations become more effective across a range of key business capabilities including IT Service Management, project, programs, and security.
Read more about the Most Frequently Used ITIL Terms
How Do I Get ITIL Certified?
Depending on what level of certification you are wanting to aquire you simply take the course, and then take the exam in order to earn the certification. The foundation exam is 60 minutes and comprised of 40 multiple-choice questions, 65 percent of the exam must be answered correctly to pass. The ITIL practitioner exam is comprised of 40 multiple-choice questions with a minimum score of 70 percent to pass. The intermediate exam consists of eight questions worth 5 marks each, in order to pass you must receive at least 28 out of 40. In order to become a certified ITIL expert you must obtain a minimum of 17 credits from the foundation, practitioner, and intermediate modules, and then pass the Managing Across the Lifecycle (MALC) exam to achieve 22 credits and gain your certification.
Benefits of ITIL Training
Employing IT service management best practices described in ITIL, organizations have been proven to increase productivity, optimize costs and improve customer experience. As more companies realize the effectiveness of ITIL management, the need for ITIL professionals is growing in many industries including healthcare and higher education. Adopting and adapting ITIL according to each organization’s specific requirements enables service providers, regardless of type, size or location to:
- Support business outcomes through a valued approach to best practices
- Enable business change resulting in increased productivity, efficiency and effectiveness
- Optimize customer experience rather than spending too much time on technology issues.
- Manage risk in line with business needs
- Show value for money by concentrating on the highest value activities
- Continually improve business productivity
Read 3 Reasons Why Your Company Needs ITIL
How Much Does ITIL certification cost?
The cost of getting ITIL certified will depend on what level of training you are undertaking.
How Long Does a ITIL Foundation Certification Last?
An ITIL Foundation certification lasts for 3 years, after which one would need to retake the exam.
ITIL Training Solutions at New Horizons
Every ITIL course from New Horizons follows AXELOS standards. You can count on New Horizons to help you obtain best in industry ITIL training that will enhance your career, as well as help organizations implement ITIL frameworks.
ITIL training from New Horizons Learning Group provides the key to unlock the value from your IT investments, by using best practice frameworks to align your IT services with your organizations strategy and goals.
AXELOS internationally-recognized best practice methods include ITIL®, PRINCE2®, and RESILA® and includes guidance on cyber resilience, risk, value and portfolio management. Training is provided through ITIL AXELOS Authorized Training Organizations such as New Horizons Learning Group, who is also an AXELOS Strategic Partner.
Instructor-led Training creates the atmosphere needed to be able to truly focus on and learn the material without distractions that come from self paced eLearning. IT teams and department staff typically learn more effectively together when in an instructor-led program. This shared environment fosters mutual support and enhanced collaboration. Taking a team-building approach gives your company added benefits that go beyond the class itself. You can take In Live Instructor Led and Online Training at any of our New Horizons Locations.
ITIL® Foundation is the entry level qualification which offers a general awareness of the key elements, concepts, and terminology used in the ITIL Service Lifecycle, including the links between Lifecycle stages, the processes used, and their contribution to Service Management practices.
ITIL® Practitioner is the next stage after ITIL Foundation. ITIL Practitioner provides “how to” guidance to begin applying ITIL best practices within an organization. It has been developed provide a step between Foundation and the Intermediate Level and aims to improve the ability of individuals to adopt and adapt ITIL in their organizations.
ITIL® Intermediate courses consist of multiple modules, each with different focuses and paths that can be selected. Take as few, or as many, intermediate qualifications as required to suit needs. The ITIL Intermediate level courses are the most helpful parts of the helpful framework in helping organizations implement and see results from ITIL.
ITIL® Expert level of certification is aimed at those individuals who are interested in demonstrating a superior level of knowledge of ITIL in its entirety. Achieving this level of ITIL certification will improve one’s career advancement and progression within the IT Service Management field.
Balance the demands of your busy work schedule with being able to build on your ITIL expertise with NH Anytime eLearning Catalog. The NH Anytime eLearning IT Service Management allow you to learn what you want, when you want, where you want. Study all the ITIL courses you want for one low price. Learn More
NH Anytime eLearning Advantages:
- This NH Anytime membership access is good for 1 year from purchase date.
- Virtual Instructor Led Content
- Automatic Updates to your Membership for New Course Releases
- Over 12,000 Review Questions to Asses Understanding
- Printable Workbooks for Notes, Review and Quiz Keys
- Final Exams to Test Knowledge and Retention
- Completion Certificates