ITIL 4 is a major overhaul to the entire framework and the biggest change since ITIL v3 was published in 2007. ITIL 4 offers a more agile, flexible and customizable version of ITIL that is updated for the modern workplace. ITIL 4 encourages less siloes, more collaboration, communication across the entire business and integrating Agile, DevOps, Lean, IT governance and leadership into ITSM strategies.
The guiding principles provide a comprehensive and holistic vision of how a service/service-management organization should manage and execute its work. These principles include:
- Start Where You Are
- Keep it Simple and Practical
- Optimize and Automate
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Focus on Value
- Think and Work Holistically
To Download the Full Infographic for Guiding Principles of ITIL 4 Click Here.
Free ITIL Training Demo
ITIL 4 addresses this new world in ways no other best practice framework can, providing an end-to-end operating model for the delivery and operation of technology-based products and services. ITIL 4 embraces a holistic philosophy to service management, integrating collaborative frameworks such as Lean IT, Agile and DevOps into a single, seamless approach. Listen to a comprehensive review of the changes and updates of ITIL 4 in this webinar.