The Five Star Award for Center Excellence is awarded to the “Best of the Best” of the New Horizons Computer Learning Centers around the world. These centers are recognized for their commitment to provide their customers with exceptional service and first rate training solutions. New Horizons Learning Group's Richmond training location has been recognized as a Five Start Center of Excellence. This process is a highly-intricate audit of the center’s performance in the areas of:
Our clients love to brag about us! Five Star Centers employ Metrics that Matter®, an independent post-training student survey, and is in the top 25th percentile of Microsoft CPLS organizations in their countries for a balanced scorecard of learning metrics including client satisfaction, effectiveness, quality of instruction, job impact, linkage to business results and return on investment. Additionally, each Five Star Center has documented testimonials and references from their students and clients.
Instructor Performance Quality
The Five Star Center instructors score in the top 25th percentile of Microsoft CPLS organizations in their country based on Metrics that Mater® student surveys. New Horizons employs the most experienced and qualified instructors in the industry and all instructors have achieved their certifications for the subjects they teach.
Vendor Authorized Status
Obtaining and maintaining a vendor authorized status is a rigorous and difficult process in and of itself. All the Five Star Centers hold the designations of Microsoft Gold Certified Partner for Learning Solutions and Cisco Learning Partner Associate.
Career Development Program
New Horizons’ robust Career Development Program has helped millions of students advance in their current job or start a new career in information technology. Success of the Five Star Centers’ Career Development Program is measured by program retention rates of 90% or more and job placements rates of 85% or more for students in their field of study. Additionally, these centers have held a State licensed required for delivering career training for a minimum of two years.
Five Star Centers maintain an accurate inventory of the latest vendor-authorized courseware including Microsoft, Cisco, CompTIA, Citrix, Novell, and Adobe. Vendor-authorized curriculum guarantees that our students get the latest, most accurate information available. Our training courseware comes in a variety of forms to engage the student and reinforce the material, including learning guides, hands-on labs, virtual labs, eCourseware, learning kits, and reference books.
Facility and Learning Environment
First-rate training requires first-rate facilities. That is why each New Horizons location is equipped with high-tech computer labs, high-speed internet access, network capabilities, the latest software, digital projectors, and Audio-Visual equipment; everything required for the ideal learning environment. The Five Centers demonstrate pride in the appearance of their facilities and their ability to provide a suitable learning environment for their students.