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The Future IT Service Management Professional

Take a look at the future and emerging trends that will impact the IT service management profession. Straight from the global community, this information has been gathered via surveys, interviews and roundtables from industry leaders.

The report is divided into the following sections:

  • The service organization
  • Strategic collaborators
  • Enhancing the value of ITSM with artificial intelligence (AI)
  • An increased focus on risk management
  • Business leaders of tomorrow

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