ITIL® Service Offerings & Agreements Series

This hands-on course leads to a Certificate in ITIL Service Capability Management - Service Offerings & Agreements. The series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Service Offerings and Agreements subject areas include Service Portfolio Management, Service Level Management, Service Catalogue Management, Demand Management, Supplier Management, and Financial Management.

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  • Self-Paced eLearning Videos in HD Quality 
  • This NH Anytime membership access is good for 1 year from purchase date.  
  • Virtual Instructor Led Content
  • Automatic Updates to your Membership for New Course Releases 
  • Over 12,000 Review Questions to Assess Understanding
  • Printable Workbooks for Notes, Review and Quiz Keys
  • Final Exams to Test Knowledge and Retention
  • Completion Certificates

ITIL® Service Offerings & Agreements Series
Course 01 - Course Introduction
Course 02 - Service Offerings & Agreements
Course 03 - SOA Processes
Course 04 - Organizing, Technology & Implementation

ITIL® Service Offerings & Agreements Series


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