ITIL® Service Offerings & Agreements Series
This hands-on course leads to a Certificate in ITIL Service Capability Management - Service Offerings &
Agreements. The series is focused on role based clusters in a modular set, each with a certification. Each
cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to
offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies
in their daily use. The Service Offerings and Agreements subject areas include Service Portfolio
Management, Service Level Management, Service Catalogue Management, Demand Management,
Supplier Management, and Financial Management.