ITIL® Service Design Series

This hands-on course leads to a Certificate in ITIL Service Lifecycle Management - Service Design. Upon successful completion, students can expect to gain competency in introduction to Service Design, Service Design principles, Service Design processes, Service Design technology related activities, organization and technology for Service Design, understanding implementation approaches, challenges, and critical success factors & risks. The main focus is the Lifecycle itself, the use of process and practice elements used within it, and the management capabilities needed to deliver quality Service Management practices in an organization.

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  • Self-Paced eLearning Videos in HD Quality 
  • This NH Anytime membership access is good for 1 year from purchase date.  
  • Virtual Instructor Led Content
  • Automatic Updates to your Membership for New Course Releases 
  • Over 12,000 Review Questions to Assess Understanding
  • Printable Workbooks for Notes, Review and Quiz Keys
  • Final Exams to Test Knowledge and Retention
  • Completion Certificates

ITIL® Service Design Series
Course 01 - Course Introduction
Course 02 - Service Design
Course 03 - Service Design Activities
Course 04 - Service Design Processes
Course 05 - Technology, Organization & Implementation


ITIL® Service Design Series


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