1 - ITIL 4 Overview
Topic A: Introduction to ITILTopic B: Key Concepts of ITIL
2 - The ITIL Framework
Topic A: The Four Dimensions of Service ManagementTopic B: The ITIL Service Value System
3 - The ITIL Practices and Principles
Topic A: The ITIL PracticesTopic B: The ITIL Guiding Principles
4 - The ITIL Service Value System
Topic A: GovernanceTopic B: The Service Value ChainTopic C: Continual ImprovementITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
This course is designed for anyone who would like a bird’s eye view of IT Service Management, its principles and practices, and how it will help you deliver better value to your customers. It is appropriate for all IT staff and management of organizations who work closely with IT to support business requirements.
To ensure your success in this course, some level of work experience in IT service support or IT service delivery is highly recommended.